Rivo

Safety at Rivo

Your safety is our top priority. We've built multiple layers of protection into every aspect of the Rivo experience.

How We Keep You Safe

Identity Verification

All users must verify their identity with a government-issued ID before they can rent or list a car. We use secure identity verification technology to confirm each person is who they say they are.

License Verification

Every renter must have a valid driver's license that we verify before their first trip. We check license validity and ensure drivers meet minimum experience requirements.

Comprehensive Insurance

Every trip is protected by our insurance policy, including third-party liability coverage up to €50 million, collision damage coverage, theft protection, and 24/7 roadside assistance.

Secure Payments

All payments are processed through our secure platform. We never share your full payment details with other users. Hosts receive payouts directly to their verified bank accounts.

Trip Documentation

Our check-in and check-out process requires photo documentation of the vehicle's condition, odometer reading, and fuel level. This protects both hosts and renters in case of disputes.

24/7 Support

Our support team is available around the clock to help with emergencies, accidents, or any issues during your trip. We're just a call or message away.

Insurance Coverage

Every trip booked through Rivo is automatically covered by our comprehensive insurance policy. No extra fees, no surprises.

€50M+

Liability coverage

Full Value

Collision damage

Included

Theft protection

24/7

Roadside assistance

Safety Tips for Hosts

  • Set clear house rules for your vehicle
  • Review renter profiles and ratings before accepting
  • Document your car's condition before each trip
  • Keep your vehicle well-maintained and roadworthy
  • Respond promptly to renter messages
  • Report any issues within 24 hours of trip end

Safety Tips for Renters

  • Read the listing description and rules carefully
  • Check the host's profile and reviews
  • Document the car at pickup with photos
  • Report any pre-existing damage immediately
  • Follow traffic laws and drive responsibly
  • Return the car on time and in the same condition

In Case of Emergency

If you're involved in an accident or experience an emergency during your trip:

  1. Ensure everyone's safety and call emergency services (112) if needed
  2. Document the scene with photos if it's safe to do so
  3. Exchange information with any other parties involved
  4. Contact Rivo support immediately at +46 8 123 4567
  5. Do not admit fault or sign any documents
  6. File a claim through the app within 24 hours

Your Privacy Matters

We take your privacy seriously. Your personal information is encrypted and never shared with other users beyond what's necessary for bookings. We comply with GDPR and Swedish data protection laws.

Read our Privacy Policy →